Sales Technology

Setup

Businesses use Twitter to communicate with customers

When a Stanley Cup broadcast suddenly went black in late April, many Comcast subscribers simply scooted to Twitter to find out why. It was there — not on a phone system with multiple options — they discovered that a lightning storm in Atlanta had caused a power outage during the Philadelphia Flyers-Pittsburgh Penguins hockey playoff game, and that the transmission would be restored soon. It was there — not on a phone system with multiple options — they discovered that a lightning storm in Atlanta had caused a power outage during the Philadelphia Flyers-Pittsburgh Penguins hockey playoff game, and that the transmission would be restored soon.

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Cloud gives Sun Life competitive edge

Challenge:
A need to improve services, customer experience and information access to customers, agents and partners
 
Solution:
Portal platform with multiple applications and interfaces running on SalesForce.com
 
Benefits:
Fast rollout, minimum up-front investment with pay-as-you-go model and common flexible platform to develop further capabilities
 
 
A scan of the competitive landscape and an envious glance at the online offerings from banks left Mark Ross, VP and CIO at Sun Life Financial Asia, in no doubt that the insurance company needed to upgrade its customer service capabilities.

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Taleo Rated “Outstanding” by Service & Support Professionals Association (SSPA)

Taleo Corporation (Nasdaq: TLEO), the leading provider of on-demand talent management solutions, today announced that it has been awarded the Service & Support Professionals Association (SSPA) prestigious “Rated Outstanding” certification for its North America Assisted Customer Support Center.  Developed by 50 leading technology companies, the SSPA certification program involves in-depth audits of support functions against a broad range of best-practice criteria for delivering industry-leading customer support.

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Microsoft Unveils 'Bing' Search Engine

Microsoft Corp. Thursday unveiled a major overhaul to its Internet search engine, as it enters a new chapter in its rivalry with Google Inc. Microsoft is rebranding its search engine, currently called Live Search, as "Bing" as part of a range of steps to make its search technology more appealing to consumers. The Bing search service will be available starting June 3.

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Mission Australia rolls out Salesforce CRM

Mission Australia has rolled out 1155 licences of Salesforce’s CRM Enterprise edition aimed at boosting the efficiency of its employment services unit.

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